What is the alternative term for the problem-solving interview?

The correct alternative term for the problem-solving interview is the counseling interview. This term is frequently used in supervisory and management contexts to describe a conversational process aimed at helping individuals explore issues, identify problems, and develop strategies for resolution.

In a counseling interview, the focus is on fostering a supportive environment where personnel can express their concerns and collaboratively work with supervisors to find effective solutions. This aligns closely with the principles of problem-solving, as it encourages open dialogue and critical thinking to address workplace challenges.

The other terms listed do not embody the same interactive and supportive nature of the problem-solving interview. For instance, an assessment interview generally relates to evaluating an individual's capabilities or performance rather than assisting them in resolving problems. The chaplain interview typically involves spiritual support rather than practical problem resolution. A diagnostic interview focuses on identifying issues, but it lacks the collaborative and solution-oriented approach central to counseling. Thus, counseling interview accurately reflects the essence of a problem-solving interview.