What leadership style is effective when workers are unable to do the job but are willing or confident?

The correct answer is the selling leadership style. This approach is especially effective when team members may lack the necessary skills to perform their tasks independently but are willing and confident in their abilities. In this scenario, a leader actively engages with their team, providing direction while also motivating and encouraging them.

When using the selling style, a leader takes the time to explain tasks and the reasoning behind them, ensuring that employees understand their roles and feel supported. This combination of guidance and encouragement helps build the workers' skills and confidence, enabling them to take on responsibilities more effectively. By fostering a supportive environment, leaders help their team members grow into their roles, which is crucial when the team members believe they can succeed but need assistance in developing their competencies.