Which leadership style should be used when workers are both unable and unwilling to perform a job?

The leadership style that should be used when workers are both unable and unwilling to perform a job is the "telling" style. This approach is characterized by a directive method where the leader provides clear instruction and guidance on what needs to be done. When employees lack both the skills (unable) and the motivation or desire (unwilling) to perform a task, it is essential for the leader to take a more authoritative role to ensure tasks are completed correctly.

In this situation, the telling style involves clearly articulating expectations, providing specific instructions, and closely supervising the process. This level of direction can help bridge the skills gap and motivate workers by eliminating uncertainty about how to perform the tasks. It is particularly effective when the workforce is inexperienced or resistant, as clear direction helps establish the necessary structure for them to learn and eventually gain confidence in their roles.

In contrast, the other leadership styles would not be as effective in this scenario. The selling style relies on persuasion and might not work with those who are unwilling, while participation involves engaging workers in decision-making, which is counterproductive when they lack the ability to perform the tasks. Lastly, delegating would not be appropriate since it entails allowing employees to make decisions and manage their tasks independently, which is